Unisex Signature Oversized Sweatshirt Off-White

At ALLOFFICIALS.in, all sales are final. We do not offer returns or refunds. However, we do provide an exchange option under certain conditions.

Exchange Policy

• Exclusions*: 
  We strictly do not accept returns or exchanges for the N1 Compression and Signature Ribbed Vest, regardless of the reason. This policy ensures the highest hygiene standards and safeguards the health and safety of our customers.
• Items from the 'Offer Sale' period are not eligible for return or exchange.

• Eligibility for Exchange:
  Exchanges are allowed only for size issues* and must be requested within 48 hours from the delivery date. Requests made after the 48-hour window will not be entertained.

• Conditions for Exchange:
• The product must pass a quality check conducted by our team.
• The product should be undamaged, unworn, and unwashed (no distinct odors, blemishes, or signs of wear, etc.).
• If the product does not meet these criteria, we reserve the right to decline the exchange request.

• Exchange Process:
• Exchanges are subject to stock availability.
• If the desired size is unavailable, you will be offered a store credit or product exchange. Store credit can be redeemed at any time.
• One-time Exchange: We provide only one exchange per order, so please confirm your size carefully.

• Charges for Exchange:
• Exchange charges range from ₹90 to ₹400, depending on your location and product type.
• These charges cover one-way costs as we rely on third-party delivery partners for reverse pickup and delivery of the exchanged product.
• The delivery partner charges us for reverse pickup from your location and additional delivery charges for delivering new product back to your location. As there are two-way charges, we request our customers to pay only for one way charges.
• Once the product is picked up, we will promptly process the exchange and ship the replacement to your address. The entire process typically takes 10-15 working days.

• Non-Serviceable Pin Codes:
  If your area falls under a non-serviceable category for reverse pickup, we will inform you. In such cases, you will need to send the product to us via your local courier service. You will not be charged for the exchange process in this situation.

How to Request an Exchange

• Please email or WhatsApp us within 48 hours of receiving your order. Communication received after the 48-hour window will not be entertained.

Contact Information:

• Email: care@allofficials.in
• WhatsApp: +91 6362644063
• Phone: 08172 357813 (Mon-Sat, 11:00 AM to 6:00 PM)

Provide the following details for faster assistance:

1. Your AllOfficials Order ID.
2. The reason for the exchange.

Manufacturing Defects or Wrong Products

• If you receive a product with a manufacturing defect or the wrong item, please contact us within 48 hours of delivery.
• You can reach us at care@allofficials.in or WhatsApp +91 6362644063.
• We will exchange the defective or incorrect product. Claims made after the 48-hour window will not be entertained.

Store credit Details

• For COD orders, COD shipping charges will be deducted, and the remaining amount will be issued in store credit.
• For Prepaid orders, a processing fee of 3% + shipping charges will be deducted, and the remaining amount will be issued in store credit.