Unisex Signature Oversized Hoodie Black

At ALLOFFICIALS.in, all sales are final. We do not offer returns or refunds. However, we do provide an exchange option under certain conditions.

Exchange Policy

Note: NO returns or exchanges for the Compression and Ribbed Vest

• We strictly do not accept returns or exchanges for the Compression and Ribbed Vest, regardless of the reason. This policy ensures the highest hygiene standards and safeguards the health and safety of our customers.
• Once a product has been billed and dispatched, no changes can be made, and the order cannot be cancelled from our end.
• Items from the 'Offer Sale' period are not eligible for return or exchange.
• Same Pricing or Above: Exchange is possible only for products of the same price or higher. We don't do exchanges for products priced below the original item.

Exchange Policy for the Rest of the Products (Excluding Ribbed Vests & Compression)

• Eligibility for Exchange: Exchanges are allowed only for size issues* and must be requested within 48 hours from the delivery time. Requests made after the 48-hour window will not be entertained
• Conditions for Exchange:
  • The product must pass a quality check conducted by our team.
  • The product should be undamaged, unworn, and unwashed (no distinct odors, blemishes, or signs of wear, etc.), with original product packing cover.
  • If the product does not meet these criteria, we reserve the right to decline the exchange request.

• Exchange Process:
• Exchanges are subject to stock availability.
• If the desired size is unavailable, you will be offered a product exchange same value or more.
• One-time Exchange: We provide only one exchange per order, so please confirm your size carefully.

• Charges for Exchange:
• Exchange charges range from ₹90 to ₹400, depending on your location and product type.
• These charges cover one-way costs as we rely on third-party delivery partners for reverse pickup and delivery of the exchanged product.
• The delivery partner charges us for reverse pickup from your location and additional delivery charges for delivering new product back to your location. As there are two-way charges, we request our customers to pay only for one way charges.
• Once the product is picked up, we will promptly process the exchange and ship the replacement to your address. The entire process typically takes 10-15 working days.

• Non-Serviceable Pin Codes:
  If your area falls under a non-serviceable category for reverse pickup, we will inform you. In such cases, you will need to send the product to us via your local courier service. You will not be charged for the exchange process in this situation.

How to Request an Exchange

• Please email or WhatsApp us within 48 hours of receiving your order. Communication received after the 48-hour window will not be entertained.

Contact Information:

• Email: care@allofficials.in
• WhatsApp: +91 63628 91747 (Mon-Sat, 11:00 AM to 6:00 PM)

Provide the following details for faster assistance:

1. Your AllOfficials Order ID.
2. The reason for the exchange.

Manufacturing Defects or Wrong Products

• If you receive a product with a manufacturing defect or the wrong item, please contact us within 48 hours of delivery.
• You can reach us at care@allofficials.in or WhatsApp +91 63628 91747.
• We will exchange the defective or incorrect product. Claims made after the 48-hour window will not be entertained.

Store credit Details

• For Prepaid orders, a processing fee of 3% + shipping charges will be deducted, and the remaining amount will be issued in store credit.

DELIVERY INFORMATION

Can I order different color combo in vest?

Please select any one combo to order. You will receive a mandatory confirmation call from our team, during which you can request any changes you’d like, and they will modify the order for you.

Where is my order?

Once your order is placed and processed, you would receive a WhatsApp confirmation which will include all the relevant tracking details regarding your order.

How long will delivery take?

Our orders are been shipped by road so it usually takes within 4-10 working days to get the order delivered.

What if I don’t receive tracking details?

If you didn’t receive the tracking number after placing the order, get the tracking number by either emailing us at :

 Email : care@allofficials.in  or   WhatsApp : +91 63628 91747

Which delivery companies are we associated with?

Our shipping partners are mostly Delhivery, Ecom Express & Xpress bee. If the address lies in a non-serviceable pin code, we also use domestic delivery partners. You will be notified about the delivery once your order is confirmed.

 

MY ORDER INFORMATION

How can I pay for my order?

We accept payment for your order from the following credit and debit cards: 

Visa, Visa Debit, and MasterCard. 

UPI: GooglePay, PhonePe, and Paytm.

We also offer Partial Cash on Delivery (COD).

Why was my order canceled?

The order gets canceled if the shipping address or contact information is incorrect. We request you to please provide us with accurate address and contact details for seamless delivery.

Can I change or cancel my order?

If you wish to cancel your order, Kindly email us at care@allofficials.in or WhatsApp: +91 63628 91747 within 12 hours after placing your order.

I received a wrong/faulty item or an incomplete order. What do I do?

In such rare scenarios, we take complete responsibility. Please reach out to us at care@allofficials.in or WhatsApp: +91 63628 91747 and outline that you’re reporting a FAULTY item in the subject of your email. 

 

We will need the following details from you to proceed with replacing your faulty item

• Your Order ID number
• Pictures of evidence of the faulty item
• Description of the issues you have with the faulty item
• Any relevant contact information. 

How do I return the product if I don’t like it?

AllOfficials offers hassle-free Exchanges. Please read more about it on our  EXCHANGE policy

How can I get a refund for my product?

We don’t provide refunds as mentioned in our “return" policy instead we provide a store credit of equal value which can be redeemed within 6 months, However, please contact us to assist you to redeem the store credit at  +91 63628 91747.

OTHER INFO

Where is your shop or any store?

Currently, there is one mini-franchise that stocks our products.

Perfect Sports Nutrition (AOF001)

Ground floor, shop no:2, Bhadaridhama nilaya, Apoorva nilaya, Maharaja park road, Hassan-573201, Karnataka.

If you’re interested in being an AllOfficials franchise, feel free to message our friendly staff at care@allofficials.in or Whatsapp: +91 63628 91747.

I have mailed/Whatsapp you but have not heard back yet!!

We can’t wait to get in touch with you and will be more than happy to assist you, please bear with us as we receive a high volume of emails and orders. We will get back to your query as soon as possible.

You can also call us on our office landline 08172 357813 (mon-sat, 10:30 AM to 6:30 PM) for a faster response.

 

Anything we haven’t answered?

Drop us a message at:

Phone: 08172 357813

Email: care@allofficials.in 

WhatsApp: +91 63628 91747

We will get back to you as soon as possible.